Refund policy

Last updated: 2026-03-16

Thank you for choosing CastLoom Pro. We offer a 7-day free trial and a clear refund policy so you can buy with confidence.

14-day refund

Under Paddle Buyer Terms you have the right to cancel and get a full refund within 14 days of purchase, no reason required. We follow this policy fully.

• You may request a refund anytime within 14 calendar days of purchase.
• Refunds are made to the original payment method; processing time depends on the provider, typically 5–10 business days.

How to request a refund

Email [email protected] with your order email or transaction reference. We will process it as soon as possible.

Other

If the software has a major defect and cannot be used, we may consider refunds even after 14 days. For questions, contact us at the email above.